“Even before I became New To Seattle from California, I received lots of well-meaning advice and warnings about the world awaiting me. Watch out for bicycle groups riding at midnight. Trash pick-up rules will drive me nuts. Avoid at all costs the Fremont Bridge, the country’s most active drawbridge. The list goes on. But there’s one warning I heard more than any other: It will take Comcast numerous visits to get it right.”
I wrote those words in one of my first posts here nearly two years ago under the headline, “Is Comcast located near Lake Woebegon?” The title was mocking the company’s 100% record of keeping me on telephone hold for long periods of time and always blaming a “higher than normal call volume.” That’s a mathematical impossibility like radio humorist Garrison Keillor’s fictional Lake Woebegon, where everyone thinks their kids are above average.
Judging from an article posted today on the online news site Crosscut, Comcast, or Xfrinity as it is rebranding its cable ops, is still having a big problem with customer service in Seattle. Continue reading
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